IMAP issues that affects Outlook 2013 and Office 365 functionality!

Published by Jacob Martin on March 3, 2015

Microsoft Outlook 2013 is the latest version of Microsoft Outlook is the component of MS Office suite and the most preferred email client across the globe. MS Outlook supports IMAP/POP3 and Exchange accounts that helps you to enable the configuration of your Gmail, Yahoo! Mail, AOL, Exchange, and other email accounts.  With the help of this you can set up the multiple email accounts on Outlook for accessing your mailboxes right from the desktop.

Many of the Outlook 2013 and Office 365 users are getting issues while synchronizing there IMAP folders recently. This happens in all hosts due to recent update that Microsoft has pushed out for all its users.

Cause behind this issue:

The cause of this issue is the installation of one of the following updates that have been pushed out by the Microsoft recently.

KB2837618 or KB2837643

If you did so then please avoid the update for a bit until the Microsoft corrects this issue. If you are not able to avoid this issue then update it you will get further steps for fixing this issue temporarily.

 What this issue affects:

This issue with the Microsoft Outlook 2013 and Office 365 will let you unsuccessful synchronization therefore inhibits the ability for receiving the new mail for your inbox.

How to fix this issue?

Here are few ways to solve this issue:

Uninstall the recent updates (KB2837618 or KB2837643)

For removing the recent updates that have been pushed out by the Microsoft to Outlook 2013 and Office 365 users. You need to follow the steps as followed:

1. Firstly you need to open your Start menu and click visit your Control Panel.
2. Then you need to click Programs and Features
3. Then you need to Click on the View Installed Updates
4. Then you need to locate either the KB2837618 or KB2837643 updates and remove them.

Disable the “Show only subscribed folders” option from Outlook

There are many reports that show this problem can also be resolved for removing the setting that states to show the subscribed folders of Outlook. For this follow the steps mentioned:

1. Right-click on the name of your account that contains this issue, then click the IMAP Folders… link.

1. This will open the Outlook box with IMAP folders. There is a checkbox that says, “When displaying hierarchy in Outlook, show only the subscribed folders.” You need to Uncheck that box.
2. Force sending/receiving within Outlook and everything should synchronize up properly.

Changing of root folder path

Firstly you need to visit the Account settings then to the Advanced mail account with which you are having trouble with. This can be located at one of the following.

• Firstly you need to Go to Change Account>More Settings>Advanced Tab
• Then go to File>Account Settings>Account settings>Change…>More Settings…>Advanced

1. From the Folders option, look for “Root folder path” and enter “INBOX” (with all caps).
2. Then you need to Save your settings and force a Send/Receive

With the help of these changing of settings, Outlook 2013 should start synchronizing with IMAP server.

With these settings changed, Outlook 2013 should start synchronizing with IMAP server. But still it does not fix your IMAP synchronization issues then for such a situation you need to make use of the Outlook PST Repair Tool. It is especially designed for fixing Outlook PST corruption and synchronization issues instantly. It helps you to recover and restores Outlook mailbox items like emails, contacts, calendar, notes, attachments, and journals completely and accurately. It lets you fix the PST size limitation errors, and to recover deleted Outlook items. It is a user friendly interface and descriptive screens, users can fix the PST corruption issues very quickly and easily.

Steps for using outlook repair tool are shown below:

Step 1: You need to download, install and run outlook PST repair tool. Then click on ‘select outlook file’ to choose the PST file where you want to work or you may find the specific PST file also.

Step 2: Press “start” to begin scanning, once you have selected the PST file.

Step 3: After completion of scanning, all recovered mailbox folders and other data appear on the left side of the window. You can select the files of your choice from those.

Step 4: After selecting items of your choice you can press “save recovered file” to recover the files on your PC.

Step 5: When your files are saved, a dialogue box appears that confirms that files are saved and also shows the “recovered file size” and “destination path”.

By going through all the above procedures, you can fix your outlook out of memory error successfully.

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