Anti-Virus Software Creating Bad PST Issues!

Published by Jacob Martin on July 19, 2014

MS Office Outlook uses personal folder or PST file for storing local copies of all email messages and other Outlook items. The file automatically loads each time whenever you start the Outlook. But if you use anti-virus software for scanning the file, this may prevent your PST files from opening. The main reason why this happens is due to incompatibilities issues. Even if the file gets damaged or infected from virus then you may get similar symptoms and errors. These situations are result of data loss thus needs recovery from most of the recent PST backup that you have. Some time when there is no backup file available or the available backup is not valid then you cannot restore the lost information from it then you need to take help of PST File Repair Tool which can repair and restore back the damaged PST file.

For example you are starting the Microsoft Office Outlook you are getting error messages that displays on the screen such as

“Your Anti-Virus software has blocked the file you were trying to open.”

At this time you need to make sure that your anti-virus software is fully up-to-date so then you need to try opening of file again. It is important to note that the blocked file may also contain virus that is unable to be removed with the Anti-virus software. In this case you need to treat the file with lots of caution.

 The application crashes then you will receive this type of error messages.

Cause:

You may come across such as one of the following conditions exists:

1. The antivirus software becomes incompatible with Microsoft Office Outlook. This might also occur due to outdated anti-virus software and the signature files that gets damaged.
2. If you are trying to open the infected PST virus and your antivirus software are not capable of removing this virus.
3. Then PST file is damaged.

 Solution:

To solve these issues firstly you need to find the root issues. To resolve these issues follow these methods:

(1) You need to update your anti-virus software with the recent updates that are available, you can even update the virus signature that vendors of the anti-virus software provides periodically. This is denpended on the new type of viruses that are created.

(2) If you don’t have any doubt on the anti-virus signature file issues then the file might be infected with virus that your anti-virus is not able to remove. Such file needs to be deleted as soon as possible and restore from the backup file. When there is no backup file you need to take help of Outlook PST File Repair Tool and restore it at a safe location.

(3) When PST files gets corrupted then the anti-virus software and Microsoft Office cannot handle such a file. So to perform damage PST repair you can make use of Inbox Repair Tool (Scanpst.exe), which is a built in repair tool that deals with the PST corruption and errors. So if you are using Outlook 2003 or an earlier version, you can locate this tool at th following location:

 :Program FilesCommon FilesSystemMapi1033
:Program FilesCommon FilesSystemMSMAPI1033

If you are using Outlook 2007, then you can use the same tool at this location:

:Program FilesMicrosoft OfficeOffice12

Here, The disk drive that represent the primary drive of the system

 To scan the damaged PST file with the help of Inbox Repair Tool, you need to follow the steps mentions below:

(1) Firstly click upon the Start menu and then, depending upon the operating system you are using, point to Search or Find.

(2) After this you need to type scanpst.exe on the Search for files or folders named box.

(3)After this you need to open the located tool by double-clicking upon the icon.

(4) Then you need to specify the PST file path and then click Start

This will gives you error free PST file, the inbox repair tool does not able to repair the damaged PST file. The third party Outlook PST Repair Tool is specially designed to use advanced PST file repair algorithms. Apart from the Outlook PST Repair functions that provided with the graphically rich user interface, safe scanning procedure and well-maintained documentation.  You can use this product in case when you find the PST files gets damaged or unreadable. This software is efficient enough in restoring all the email messages, appointments, notes, journals, tasks, calendar items and other Outlook items.